House-on-the-Hill Software produce the most cost effective SupportDesk solution on the market and back this up with the highest levels of service and support. Using the extreme configurability of the software House-on-the-Hill are able to provide several pre-configured solutions which are shown below. To find out more about each of these solutions click on the appropriate image, or to download an evalutation version click on the link at the bottom of each solution. |
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SupportDesk ITSM ,ITIL Certified Helpdesk for IT Service Management.
Pink Elephant verified in Incident, Problem, Change and Configuration Management, SupportDesk ITSM carries the PinkVerify Service Support logo, which designates tools that are compatible with IT management best practices according to the IT Infrastructure Library (ITIL).
With categorisation, prompts and screens already optimised the speed of implementation can be suprisingly quick and as always the support offered from House-on-the-Hill is second to none. Our consultants are all ISEB qualified in IT Service management and know the software and its capabilites intimately. Project management services can also keep check on the implementation of the system and ensure that the project is a success in every way.
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SupportDesk IT HelpDesk, SupportDesk for IT HelpDesk
Configured and ready to run for IT HelpDesk
this solution provides organisations with the tool to create and implement service and process that will support any IT infrastructure be they single site or global.
SupportDesk for IT HelpDesk offers a support desk system that is ideal for use within an IT HelpDesk environment. Users can be extracted from Active Directory whilst assets may be extracted from any number of Discovery tools such as Centennial, LANDesk, or SMS. With these in place and a pre-configured set of categories SupportDesk can be ready to go using practices tried and tested for IT HelpDesks.
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SupportDesk CSS, SupportDesk for Customer Service & Support
Configured and ready to run for Customer Service & Support (CSS).
SupportDesk CSS offers our SupportDesk configured to run in an environment where external customers are being supported. Prompts and fields throughout the system are optimised to express the terminolgy and information that is most relevant to the generic customer service environment
but can then be tuned in situ using the Data Dictionary to best express your business. Inventory, version information, and contract information can easily be maintained for all customers making the recording of calls efficient and guaranteeing that the information is appropriate. Through the WebServer module unlimited customers can log and view their own calls or query a managed knowledge base to encourage self diagnosis.
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SupportDesk FM, SupportDesk for Facilities Maintenance
SupportDesk FM is an essential tool for effective facilities maintenance management. It provides comprehensive helpdesk capabilites for improved Work Order management and service delivery. Work Orders are given unique numbers and configurable work flow allows automatic mailing of work instructions to third party suppliers.
Extensive SLA management allows monitoring of maintenance performance and alerting for breached times and dates.
SupportDesk FM offers the opportunity to automate building maintenance tasks, reduce costs and provide an all round better service.
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SupportDesk Express, Hosted SupportDesk
As connection to the Internet gets faster and more reliable new opportunities are available for businesses to outsource software and hardware.
With a server running SupportDesk Express externally from the company in a secure data centre, all security and backups are managed. House-on-the-Hill delivers all the advantages and takes away all the worry. The House-on-the-Hill Hosted solution provides you with the software you need without the introduction of more hardware to support. You choose from either our IT HelpDesk , CSS, or FM solutions.
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