During the SITS 2007 show House-on-the-Hill offered guests an opportunity to win a catered weekend for two at a top hotel in the Lake District. After filling in our short survey, applicants were entered into our draw for a stay at the beautiful Lake House Hotel situated in the picturesque town of Ambleside. Our congratulation go to the luck winner Mr Dave Whyte from Newton-le-Willows. We hope you enjoy your stay.

The results gave a good insight into visitor's opinions of the show as well as their opinions on the industry as a whole.

100% of the sample surveyed were at the show purely to evaluate ServiceDesk software in the interest of purchasing the most suitable for their business. Of these, 90% were at the show for the first time and 10% were there on a second occasion meaning none of the visitors surveyed had been to the show more than once before.

When asked as to the relevance of the show to an IT professional all of the people surveyed found the show relevant to them with most finding it highly relevant.

When asked as to what would make the show more interesting and relevant to them visitors listed greater diversity, less repetition in the seminars and more 1 to 1 demonstrations as their main suggestions.

Visitors to the show also seemed to feel that the industry was heading towards utilising ‘software as a service’ (SAAS), with 71% being of this opinion, and when asked as to the current direction of ServiceDesk outsourcing in particular it was largely believed to be either growing or static.
96% of the delegates surveyed considered that their company was proactive in motivating staff with regard to IT. Training and personal development, and financial and performance related pay structures, were listed as employees main forms of motivation.
Visitors to the show seemed to have mixed views as to their service desk budget reflecting the financial movement of their company with 45% believing this was the case and 55% feeling to the contrary. The impact ITIL 3 would have on their business also gave a mixed response.