House-on-the-Hill
20 years of ServiceDesk Software
Self Service Module
A sophisticated browser-based application which enables your helpdesk to provide an internet based support service for your customers. Allow them to submit and track their own calls, search Knowledgebase and view news and updates.
Key Features
- Secure, multi-level authenticated access
- Add, update, assign and close calls remotely
- Attach, view and download file attachments
- Tailor the access rights for individual users and customers
- Knowledgebase and 'frequently asked questions'
- Fully customisable look and feel
- Automatic customer e-mail acknowledgement when calls are logged
- Increase the speed and consistency of call logging on the web by using 'QuickCalls'
- Customers are empowered and helpdesk staff will see a reduction in time-consuming phone calls
- Calls logged via self-service are immediately made available to helpdesk personnel
Full Module List
- KPI Monitor
- Workflow Engine
- Self Service
- Mobile
- Outlook Sync
- ITIL Pack
- Licence Manager
- PC Auditor
- LDAP
- Centennial
- Telephony
- MS SCCM
- CRM
- LANDesk
- House Forms
- ppm
- Finance
SupportDesk i3
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