A sophisticated browser-based application which enables your helpdesk to provide an internet based support service for your customers. Allow them to submit and track their own calls, search Knowledgebase and view news and updates.
Secure, multi-level authenticated access
Add, update, assign and close calls remotely
Attach, view and download file attachments
Tailor the access rights for individual users and customers
Knowledgebase and 'frequently asked questions'
Fully customisable look and feel
Automatic customer e-mail acknowledgement when calls are logged
Increase the speed and consistency of call logging on the web by using 'QuickCalls'
Customers are empowered and helpdesk staff will see a reduction in time-consuming phone calls
Calls logged via self-service are immediately made available to helpdesk personnel