Ideal for customers with the SupportDesk ITIL-Pack. Course consists of a planning session followed by up to four sessions focused consecutively on Incident, Problem, Change & Configuration Management. This course is aimed at those wanting to optimize their service desk for ITIL Service Support.
No matter what type of service you provide, this three day package is designed to look at your helpdesk processes and map these onto your SupportDesk system through detailed discussion with our consultant. This course is designed for new SupportDesk customers or those wishing to re-implement their service desk processes from scratch.
A 1-day blitz on your SupportDesk system! We'll review your use of SupportDesk, point out features you are not using, and "tweak" your system to make sure you're getting the most out it. Our expert consultants are able to make many suggestions, and to aid your adoption of these you can also expect to receive a summary of recommendations. Ideal for those wanting to get up-to-speed on SupportDesk's many new features, and also those debating which optional modules acquire.
Bespoke consultancy sessions can be arranged to focus on whatever facet of your SupportDesk system you require. The less linear structure of such a session leaves room for discussions to develop around areas of interest. A consultancy session is an excellent way to focus on particular aspects of SupportDesk that require attention.
We can project manage your SupportDesk implementation from beginning to end. Please contact us if you require information on this service.
House-on-the-Hill recommended ITIL training is undertaken by our partners Purple Griffon.
Specialists in ITIL™ training, they offer the entire range of accredited courses including Overviews, Foundation, Practitioners and Managers.
For more information, visit the Purple Griffon website.