House-on-the-Hill
20 years of ServiceDesk Software
This month, we are delighted to be celebrating our 20th year in the service desk software industry! We could not have reached this ripe old age without all of our wonderful customers, so we wanted to take this opportunity to say thank you to all SupportDesk users for selecting our service desk tool!
The first SupportDesk system was released and implemented in 1993, and the House-on-the-Hill business was born (operating from a house on a hill!). Now, after moving to a larger site and with 1000s of customers worldwide, we are thrilled to say that the business has continued to go from strength to strength over the years. We are proud of the strong working relationships that we have cultivated with our customers, and of our service desk solutions which consistently develop and expand with the ever-changing demands of service desk environments. We look forward to what the future holds for House-on-the-Hill.
House-on-the-Hill attended the Service Desk and IT Support Show this month at Earl’s Court, and it was great to see lots of new and familiar faces at the HotH stand, looking to check out the latest SupportDesk.
SupportDesk 2013 was officially launched at the show, and there have been some big changes to the system’s look and feel, as well as additional functionality and developments. The HotH stand was busy non-stop throughout the two days of the show with the team demonstrating the new system.
Because 2013 is House-on-the-Hill’s 20th year in the service desk software industry, there was a special prize draw held for show visitors to win a 20 year malt, as well as there being all sorts of goodies and ‘party bags’ up for grabs on the stand! If you were unable to attend the show, but would like a demonstration of SupportDesk 2013’s new features and functionality from a HotH consultant, then please get in touch! Alternatively, you can sign up for your own free trial.
Lifestyle Services Group (LSG) is one of the UK’s leading providers of mobile device protection solutions, packaged account products and bespoke services to the retail banking and telecoms sectors. The company’s call centres help to support all aspects of customers’ “mobile life”, with 1200 staff based across 3 sites, including the LSG head-office situated in Crewe.
A strongly customer-focussed organisation, LSG’s IT department was looking for a user-friendly and flexible tool to support the management of internal IT issues, requests and change processes, in order to provide staff with the best support service. After exploring different service desk software options, LSG chose SupportDesk from House-on-the-Hill: a solution that is highly configurable with a simple end-user interface.
After being configured to suit the exact requirements of the business, including automating business workflows, customising the WebGuest Self-Service Portal and implementing Service Level Agreements for the prioritisation and effective management of support issues, SupportDesk was launched at LSG, and IT Service Delivery Manager Rachel Hickin decided to stage a ‘HotH drop-in’ for LSG staff. Setting up a base at the head office where users could come along and ask any questions regarding their new system, HotH consultants as well as LSG Service Desk Manager David Boulton were present to answer any queries and show users around the new tool.
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