House-on-the-Hill
20 years of ServiceDesk Software
Featured Customer Studies
Thanks to our customers we are fortunate to have many success stories that we are able to share with all visitors. The featured case studies section displays a selection of case studies each focusing on different aspects of our solutions and services. Below you can also browse a full list of all case studies currently available. The different coloured icons indicate which of our solutions is discussed.
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20:20 Mobile Group
- ITSM and CM Service Desk
- Enterprise System for leading Mobile Phone Distributor
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Accord
- ITSM System
- IT Support for housing association
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Nando's
- ITSM & FM System
- IT/Facilities Support for popular restaurant chain
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Newport City Council
- ITSM System
- IT Support for Welsh Council's IT infrastructure
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World Challenge
- CSS System
- Customer Support for adventure group's Operations
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National Gallery
- FM System
- Protecting some of the world’s top artworks
All Case Studies
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Nando's
IT/Facilities Support for UK's most popular restaurant.
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Newport City Council
IT Support for Welsh Council's IT infrastructure
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World Challenge
Customer Support for adventure group's Operations Centre.
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HotH at the National Gallery - Service Talk Article
Download the article from October's issue of Service Talk Magazine focusing on the implementation of House on the Hill's SupportDesk at London's National Gallery.
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National Gallery
How Service Management protects some of the world’s top artworks
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NHS Forth Valley
IT support for 8,000 staff in two acute hospitals, six community hospitals and 56 health centres.
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Southport College
Southport College's ICT Department puts the emphasis firmly on speed as well as quality with SupportDesk.
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Riverside Housing
The Riverside Group is one of the largest housing associations in the UK. Read how they use SupportDesk ITSM to great effect on their service desk.
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Avenir Telecom
One of Britain's largest corporate Phone Suppliers.
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ELB
Education authorities for all Northern Ireland.
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International Baccalaureate Organisation
Supplies programmes of education worldwide.
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VSN International
VSN is a high-profile software house based in Hemel Hempstead. Read how their busy technical helpdesk find SupportDesk invaluable.
What they say...
" The big benefit of SupportDesk for us is to give restaurants the ability to log calls at any time of the day, and for us to be able to view these calls and go through a certain process.
– Juan Louw, Applications and Electronic Point of Sale (EPoS) Manager Nando's Restaurants
"We're happy with SupportDesk and with the HotH team. We only have to support one system rather than two, and it helps us keep on top not just of IT issues but also problems which could put at risk some of the world's best loved works of art.
– Sarah Harding, Information Services Manager, National Gallery, London
"We needed a robust tool to track all our work and ensure our processes could be reported on. SupportDesk was by far the cleanest, most easily customizable full function support application we tested.
– Nigel Carpenter, Information Services Senior Director, Arthritis Society
"I am glad to say I haven't needed much support on this version so far but what support I have received has been fantastic.
– Kate Sterling, Helpdesk Manager IA Computing
"The ITIL format of the software allows us to monitor the change processes a lot better than we did before.
– Mike Doverman, IT Services Manager, Newport City Council
" What we liked about [SupportDesk] was that it is Pink Verified, it is ITIL focussed, and it is reasonably priced.
– Ian Tinsley, Information Systems Manager, The Accord Group
"On behalf of Chameleon, I would just like to say thank you to everyone in support for all your help improving our system configuration to make the system much more fit for purpose, and to enable us to launch the web portal to a small number of pilot customers this week.
– Jenny Thomas, Chameleon Security
"You have done more for us in one morning than our previous suppliers have done for us in 7 years.
– Debbie Anacoura, The Riverside Group
": [SupportDesk has] enabled us to monitor a lot better, so we can measure performance.
– Mike Doverman, IT Services Manager Newport City Council
"We can easily amend things, but if we require anything bigger we let House-on-the-Hill remote in and they develop solutions in tandem with our requirements.
– Ian Tinsley, Information Systems Manager The Accord Group
"From the analysis and planning stages through to deployment and on-going support, we found the HotH Team to be extremely helpful, thorough and knowledgeable. The software makes the jobs of our desk and field based staff much easier and our customers appreciate the interactions they have via the web portal and the e-mail updates. The services we can offer through SupportDesk have given us the upper-hand over our competitors.
– Paul Williams, Operations Director of RW Communications Ltd
