House-on-the-Hill
20 years of ServiceDesk Software
House-on-the-Hill Software,
first established in 1993, imparts extensive and comprehensive experience in the development, consultancy and training of the company's service desk software tool: SupportDesk. Used within businesses of all sizes and sectors spanning over 40 countries, SupportDesk enables the provision of efficient, top-quality support, and excellent customer service.
Customisable, cost-effective and easy to use, SupportDesk can be hosted in the Cloud or implemented on-premise, enabling service desk agents to quickly resolve issues and competently manage services across multiple business areas.
Available in a variety of preconfigured solutions including IT Service Management, Customer Service & Support, Freedom of Information Management and more, SupportDesk is built using a modular-based architecture and has the flexibility to meet all configuration requirements. The solutions can be combined into a multifunctional, enterprise level service desk or configured to create a specialist environment designed specifically to suit your needs.
With SupportDesk you can:
Features and Functions:
- Streamline support processes to save time and administration costs.
- Implement the highest level of service with a tool designed to support any customer base.
- Adopt expanding requirements with a modular based architecture.
- Support customers across multiple sites / time zones and effectively manage Service Level Agreements.
- ITIL compatibility with processes including Incident, Problem, Change, Configuration Management.
- Email Management and Workflow Engine to keep related parties in-the-loop.
- Network and discovery tool with integrated Software Licence Manager.
- KnowledgeBase function for quick access to solutions and the promotion of self-diagnosis.
- In-built intuitive report designer shipped with numerous pre-configured reports.
- KPI Monitor with dashboard facility for tracking performance progress in real-time.
- QuickCalls for the speedy input of call data.
- Customer Relationship Management for effectively tracking sales opportunities.
- Mobile SupportDesk to access the service desk from your PDA, Blackberry or mobile.
- Self-Service browser for end customers to manage their own tickets.
To learn more about SupportDesk from House-on-the-Hill, take a free trial or request a SupportDesk demonstration, get in touch and speak to a HotH consultant today.
Head Office
House-on-the-Hill Software Ltd
127 Stockport Road, Marple,
Cheshire, England, SK6 6AF
