We include one year's free software support, via telephone and e-mail, in the package price. Maintenance after the first year is optional and generally costs 20% of your package price. Renewal of Maintenance will entitle you to a further year's support and an upgrade to the latest version of the software. A minimum software purchase applies to this offer; for details please contact support. A reduced support period of 3 months will be offered instead if this is not reached.
E-mail functionality is provided by the E-mail optional module. This interface provides MAPI-compliant e-mail integration for your helpdesk. Calls can be automatically logged from incoming e-mails and customers can be kept informed with automatic outbound e-mails.
If you want to start again with a fresh database, you can simply delete the demo database suppdesk.mdb, and create a new one through ODBC Data Sources (located in Windows Control Panel).
Yes. You can remove fields from dialogues which are surplus to your requirements. You can rename fields, you can add extra fields, you can make fields mandatory, or mandatory on closure. You can customise e-mail and mail merge templates to bring them in line with your corporate image.
Yes, the WebServer optional module allows remote access via a browser. More detailed information can be found on the page for the Self-Service module.
House-on-the-Hill Software offers a range of optional and complementary services to enhance your SupportDesk experience. Consultancy, Training and Implementation are all optional services and are available at an additional cost. Please note that we provide detailed documentation for the installation and configuration of your SupportDesk system, and we are available to assist via telephone or e-mail. If you would like training on the software, assistance with implementation, or perhaps some consultancy to help configure your SupportDesk system - please contact info@houseonthehill.com.
Yes. SupportDesk is shipped with over 130 pre-defined reports. Most are created using the industry-standard Crystal Reports. We ship Crystal runtime with the software, so you do not need to purchase a copy of Crystal to be able to run the reports. You only need to purchase Crystal Reports if you wish to amend an existing report or create your own Reports to add to the Report Library. Click here for more information on SupportDesk's reporting functionality.
You can download a fully-functional copy of SupportDesk from each of our product areas. This evaluation will last for 30 days from installation. We would like you to be 100% confident that SupportDesk is right for your purposes before purchase. Please get in touch if you would like to extend your evaluation.