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Reporting CapabilitiesOver
130 Reports are shipped as standard with SupportDesk. Choose from the
Report Library, Statistics menu, or Graphics Options. Alternatively,
create your own report using SupportDesk's own Report Designer.
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Report
Library
 1. Report Library
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| Reports are created using Crystal Reports | |
| Shipped with over 70 reports | |
| Monitor your helpdesk with real time reports | |
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Call, Inventory, Customer, Activity, Opportunity, and Contract reports (fig 1) |
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| Date Range options available on many reports (e.g. This week, Last Month...) | |
| Additional Audit section containing 18 pre-defined reports if Auditor option is purchased | |
| House-on-the-Hill can develop customised reports for you, using Crystal Reports, for a negoiated nominal fee | |
| Connect to the database and develop your own reports using Crystal, or modify existing reports | |
| Add your Crystal Reports to the Library for future recall | |
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Statistic
Reports
 2.
Statistic Report
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| Includes over 80 report combinations (fig 2) | |
| Graphics reports: Bar Charts, Pie Charts, Line Graphs and Trend-Analysis options | |
| Monitor your Service Level Agreement (SLA) performance | |
| Option to report across Call Folders | |
| Option to report across Live and Archived Calls | |
| Reports on the Calls filtered at the main window | |
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QuickReports |
| Create your own SupportDesk reports using the Report Designer tool | |
| Shipped with over 100 pre-formatted Reports to get you started! | |
| Print, Publish (html format), or Export (CSV format) your reports | |
| Saved reports can be recalled and run at any time | |
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List of sample SupportDesk Reports (pdf 44KB) |
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