WebServer
Extend the scope of your helpdesk using web integration. A sophisticated browser-based application which enables your helpdesk to provide an internet based support service, to both your internal users and external customers |
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Try our Hosted Option. SupportDesk Express. |
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With the WebServer option you can allow unlimited Web Guests access to the SupportDesk to log and view calls. Users may be locked into viewing either their own calls, the customer calls, or customers within a designated Group.
RSS feeds from the WebServer can keep you informed as new calls are added. |
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Key Features |
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Secure, multi-level authenticated access |
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Add, update, assign and close calls remotely |
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Attach, view and download file attachments |
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Manage customer, contact and inventory information |
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Tailor the access rights for individual users and customers |
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Knowledgebase and 'frequently asked questions' |
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Fully customisable look and feel |
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Automatic customer e-mail acknowledgement when calls are logged |
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2. Remote inventory management |
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Benefits |
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Customers can perform self-help on selected knowledgebase records |
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Customers can log, update and interrogate their own calls within the boundaries set by you |
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Customers can submit calls and make direct enquiries to customer support without recourse to your people resources |
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This reduces your customer help desk costs, releasing your staff to address other issues |
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The interface presented to your customer can be customised and functionality can be restricted |
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Increase the speed and consistency of call logging on the web by using 'Quickcalls' |
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The webserver is time zone independent; you can provide 24/7 access to support |
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Customers are empowered and helpdesk staff will see a reduction in time-consuming phone calls |
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Calls logged via the webserver are immediately made available to helpdesk personnel |
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Your remote users can access the logged calls and address issues in their remit, even when away from the help desk |
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Management can assess the help desk situation via the webserver even when not connected to the network |
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The accessibility of remote field service engineers can be tailored to reflect their needs and purpose |
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Requirements |
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NT, Windows 2000 Server or XP |
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Internet Information Server (IIS) |
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Internet Explorer or Netscape Navigator (Java enabled) |
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