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Service Level Monitor & Report SchedulerManager's
console to ascertain the current progress of your helpdesk. Server application
which monitors your helpdesk's key performance indicators.
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Click here to download brochure (pdf 893KB) | |
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Key
Features
 1. Main console  |
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Analyse service level performance by helpdesk staff, customer, status… |
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| Consolidate call and user performance across multiple folders | ||
| Compare call performance over different timescales | ||
| Automatic refresh at pre-determined intervals | ||
| Schedule 'Quickcalls' for planned preventative maintenance | ||
| Schedule helpdesk reports to run at pre-defined intervals (fig 2) | ||
| Built in management monitor report (fig 3) | ||
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Benefits | |
| Provides a summary of your helpdesk agents' performance and indicates problem areas | ||
| 'One-click' to access valuable helpdesk statistics | ||
| Scheduled reports are generated automatically allowing you to make period comparisons | ||
| Calls raised automatically in the helpdesk so important tasks are not overlooked | ||
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Download Evaluation | |
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2.
Report and QuickCall scheduler
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3.
Monitor report
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