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CRM Customer Relationship Management |
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Integrated CRM functionality from SupportDesk that
allows Campaign Management through multiple outputs, and Sales Opportunity tracking. |
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Key Features |
Fig 1. Campaign Management. Definition Tab |
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Integrates Seamlessly with SupportDesk |
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Extensive Campaign management capability (Fig 1) |
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Track potential Sales Opportunities (Fig 2) |
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Produce letters and e-mails using mail merge |
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Templates to help initial use and fast start-up. |
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Sophisticated formula editor for effective targeting and profiling |
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Automated follow up reminders
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Use information held in the Customer, Contact and Inventory Databases to drive campaigns |
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View Campaigns from the main SupportDesk window |
Fig 2. Sales Opportunity Dialogue. Details Tab |
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Copy and modify previous Campaigns |
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Create your own Sales Stages to track opportunities |
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Benefits |
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Automate time consuming routine activities and free up valuable time |
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Manage every facet of your customer relationship from one central point
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One unified database means no data transfers and 'a Single Version of the Truth' |
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Allows extended use of the data already in SupportDesk to drive Campaigns and Sales |
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Start campaigns immediately using pre-set Templates |
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Fully integrated into SupportDesk with a unified look and feel that users already understand. |
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Sophisticated but simple to use rules allow the targeting and profiling you want |
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Email Support if you are interested in the CRM facilities within SupportDesk |
