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Industry Links and Resources
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NCC Group Escrow Solution |
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We are working with NCC Group, a leading provider of Escrow Solutions, to offer our customers the peace of mind of an Escrow Solution. An Escrow Solution is a specialised form of assurance, where any business critical application or material can be securely deposited with NCC Group. We offer this facility in order to demonstrate both our commitment to corporate governance best practice and to building long term relationships with our customers. Please click here to find out more about Software Escrow Solutions and NCC Group or contact us. |
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Help Desk Institute (HDI) |
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House-on-the-Hill Software is a member of the HDI (formerly CSM Focus). The HDI are one of the leading support services association worldwide. They provide specialist information about the technologies, tools and trends of the help desk and IT support industry. They can also provide training and qualification programmes. |
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SupportIndustry.com |
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Supportindustry.com is a website which specifically addresses the needs of those working in the support center, help desk and call center environments. The site provides senior level service and support professionals direct access to vast amounts of information and research on the most relevant areas in customer support. |
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helpdesk.com |
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An online helpdesk software resource for Customer Service and IT Support professionals. helpdesk.com aims to provide objective, up-to-date knowledge and reference for those involved with the support industry. |
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ZDNet.com |
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View House-on-the-Hill Software's listing at ZDNet.com (or download.com). You can also download a fully-functional SupportDesk evaluation from here. Over 3,100 ZDNet Downloads of SupportDesk! |
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European Centre for Customer Strategies (ECCS) |
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A European CRM portal of advice on customer strategies. An independent site covering all aspects of customer management in Europe. |
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Ovitz Taylor Gates |
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Ovitz Taylor Gates is a leader in Management solutions. Their Help Desk Essentials section contains hundreds of pages on how real life Help desks are managed. These are freely available for you to download and use immediately for the success of your Help Desk. |
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The IT Infrastructure Library (ITIL) is a widely-accepted approach to IT Service Management. ITIL encompasses a set of best practices which are aimed at helping you achieve business effectiveness and efficiencies in the use of information systems. The following industry links are ITIL-related. |
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ITServicesUK.com |
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ITServicesUK.com is a monthly magazine delivered via the World Web Web. Written by experienced journalists and writers in the IT Services industry, it is targeted at IT Services professionals. It contains news of emerging trends and technologies, advice and articles to help those involved in the IT Services industry and features case studies. |
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ITIL & ITSM World |
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This website is a directory of software and services for ITIL and ITSM. It is intended to serve as a starting point for your ITIL/ITSM needs. The company can provide a Toolkit designed to guide you through ITIL and the ITIL process. |
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itSMF |
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The IT Service Management Forum (itSMF) is an independent and well-established forum for IT Service Management Professionals worldwide. They are heavily involved in the on-going development and promotion of best practice IT Service Management standards and qualifications. itSMF are a good source of ITIL literature. |
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ITIL ONLINE |
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The official ITIL website in conjunction with the Office of Government Commerce (OGC) - an independent Office of the Treasury. |
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Others |
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Help Desk Software - Help desk software articles, buyer's guides, best practices and help desk implementation tips. |
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Think HDI - North American Helpdesk Institute. |
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All About Helpdesk - Your one-stop destination for anything about help desk. This Help Desk Directory is designed to help its users find help desk information, articles, source companies, products and services. |
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