IT Service Management
- ITIL Compatible with Incident, Problem, Change, Configuration, Service Level Management and Request Fulfilment.
- KnowledgeBase for the input of solutions and workarounds and the promotion of self-diagnosis by permitting end users limited access to 'frequently asked questions' as well as the KB.
- Key Performance Indicator Monitor with traffic light system for analysing Service Level Agreement performance across various metrics and time frames
Customer Service and Support
- Sophisticated call management functionality allows you to log and track calls quickly and efficiently following processes tailored to your needs.
- Customer Relationships Management module to improve your sales performance with comprehensive Campaign Management and Sales Opportunity tracking.
- Send automatic emails to related parties to acknowledge a new call automatically and generate call tickets from incoming mail.
Facilities Management
- Schedule, archive and view planned jobs using built-in calendars and assign to groups or individuals with ease.
- Asset Management capabilities allow you to keep track of all assets efficiently, as well as controlling and maintaining their conditions and statuses.
- Purchase Orders facility allows for the creation of PO's and the automatic updating of contracts to maintain constant alignment with business processes.
Freedom of Information
- Proactively and automatically manage all FOI Requests tracking exemption and outcomes, and send automated notifications and updates via email to make sure your stake holders are always up-to-date.
- Web based request forms allow for the public submission of FOI requests.
- Generate attractive and intuitive management reports, which follow Ministry of Justice Frameworks for the Freedom of Information Act 2000.
Managed Service Providers
- Powerful integrated Contract Management for tracking 3rd party performance and improving efficiency for customers, suppliers and stake holders.
- Define and compare costs in order to make savings and process improvements with Financial Management module.
- Feedback forms built in mean that you can poll your customers directly and continually work to improve the managed service you provide.
Human Resources
- Guide sensitive issues such as grievances or disciplinary actions through predefined processes with minimum administrative effort to ensure matters are dealt with competently and smoothly.
- Build easily accessible online forms to streamline the processing of standard requests.
- Public noticeboard for announcing in-house news and events.
Complaints Management
- Create assignable and secure complaint records to aid efficient and professionally managed resolutions.
- Improve service by automating updates and responses to your customers and notifying staff if complaints are in danger of being unresolved by target resolution times.
- Report on performance, average resolution times and proactively scan for trends.
-
Service Management & Help Desk Software since 1993Whatever the service desk environment, we have the solutionClick for IT Service Management, Customer Service and Support, Facilities Management and more -
SupportDesk in the CloudNo Installation, no fuss: we take care of the infrastructure, you take care of businessRun a hassle-free service desk: Click for a free online trial -
SupportDesk On-SiteMaintain complete control over your service desk by implementing an on-site applicationSupportDesk works hard for you: Click for a free trial system -
Keep your Piggy Bank happy!SupportDesk remains one of the most cost effective service desk tools on the marketClick to find out how you can save: use our Pricing Calculator today -
The National Gallery paints a glowing referenceHouse-on-the-Hill supports the IT and building infrastructure of national treasuresClick to read the National Gallery SupportDesk ITSM and FM case study
Welcome to House-on-the-Hill Software
Since 1993, House-on-the-Hill has provided complete service management solutions for 1,000s of businesses worldwide. We are specialists in providing highly configurable software systems for any size of organisation, on time, in budget and uniquely tailored to your needs. House-on-the-Hill proudly produces SupportDesk:one of the most comprehensive and flexible service management tools on the market.
Whatever the service desk environment: whether IT Service Management, Facilities Management,Customer Service and Support Helpdesk software or more: we have the solution and configuration to fit your requirements. Why not try a sample solution today - its free and easy!
- Read all our customer stories...
Some of our wonderful Customers...
We needed a robust tool to track all our work and ensure our processes could be reported on. SupportDesk was by far the cleanest, most easily customizable full function support application we tested.
Nigel Carpenter, Information Services Senior Director, Arthritis Society
